iPhone Insurance Frequently Asked Questions
We do everything we can to make sure all your questions are answered here on this site.
When people ask us a question, we put the most commonly asked ones here on this "Frequently Asked Questions" page.
If after reading this you still have questions unanswered, follow the instructions below...
Can I insure my iPhone 4s?
YES! We insure the new iPhone 4s - as well as the 3G, the 3G-S, 4 and the 2G iPhone models.
Can I insure my children? Can I insure items used by my family members
Yes.
Immediate family members are covered with the normal cover. NOTE
'immediate family' is defined as your mother, father, son, daughter,
spouse, domestic partner who permanently residues with you – nothing
other than this eg not your cousin.
What phone networks will you cover for?
We can cover all iPhones purchased within the last 6 month subject to
the usual Terms as shown online here - no matter what network you are
on! So if you are on Orange, O2, T-Mobile, 3 or Vodafone - we can cover
you - you can order iPhone insurance here
How much is it?
It is one simple fee of £7.49 a month with 3 months FREE. Across the 15 month insurance period, it works out at the equivalent of only £5.99 a month!
Pay for only 12 months and get 3 months FREE (ie 15 for the price of 12 months) - this works out at only £5.99 a month for your iPhone.
You can pay either monthly by Direct Debit or yearly by credit/debit card with one single payment. It's your choice!
Do you offer iPhone 4 insurance?
Yes. We insure iPhone 2G, iPhone 3G,iPhone 3G-S and iPhone 4 phones. We
have now simplified our prices to 1 flat-rate price per month.
| Model | Monthly premium | Annual premium |
| All iPhones | £7.49 plus 3 months FREE | £107.88 inc. 3 months FREE (equivalent £5.99 monthly) = SAVE £26.97 |
So what is covered?
Get insured with us today and you are instantly protected for...
- * Theft
- * Water damage
- * Loss (optional extra)
- * Accidental Damage
- * Extended Warranty (ie if it 'just goes wrong')
- * International Cover
- * Fraudulent Call Cover
Do I qualify for this low-cost iPhone Insurance?
Did you get your iPhone
1. In the UK (and you are a UK resident)?
2. With a valid proof of purchase (receipt or invoice)?
3. In the last 6 months (as shown on your proof of purchase)?
4. New when you bought it?
If you answered yes, you could qualify ... read on ...
What is "Proof of Purchase"?
Your proof of purchase is either a receipt or invoice. The date is vital - it must show as being within the last 6 months at the time you order your iPhone insurance here.
NOTE: The date of your iPhone is taken from your proof of purchase (receipt or invoice). We can only insure your iPhone if your receipt or invoice shows the date within the last 6 months.
Will I be able to continue my iPhone insurance after the first 12 months?
Yes! After the first 12 months you can then choose to continue your iPhone insurance - by paying either monthly or yearly.
When am I covered?
You are covered as soon as your order is completed online, subject to successful payment.
I have a new contract with O2 with a 14-day return 'reconditioned' iPhone. Can you insure me?
Yes. If you have a new contract/upgrade with O2 (subject to the usual
Terms, within 6 months from purchase etc) if you were given a 14-day
return reconditioned iPhone handset, then yes, we can insure you.
Can I use my own SIM card (chip) in my iPhone?
Yes. You can put whatever SIM card you want (whether Pay as you go or
pay monthly contract) in your iPhone. You do not have to use the SIM
card which came with your iPhone (it is your iPhone you will be
insuring, not the SIM - the SIM gets replaced by your network). You
must simply register the SIM you want to use (with it's phone number)
during the order process - or if you change the SIM card later simply
call us.
What is the Claims process?
We give you all the
details you need immediately after ordering. To start a claim you
simply call us on the Claims line (given immediately after ordering).
Successful claims are processed within 48 hours.
When will I receive the documentation?
Your documentation will arrive by email usually within 10 days after
ordering (don't worry - you are covered at soon as your order goes
through, subject to successful payment).
Am I insured in a commercial vehicle?
Because commercial vehicles (such as builders vans etc) can have a
large number of items stored in them and potentially stolen, we cannot
insure the item in any commercial vehicle. 'Commercial vehicle' means a
work vehicle ie it does not necessarily have to be a van - it could be
a car or taxi. If it is being used for work purposes then it is a
'commercial vehicle' and as such cannot be covered. If it is being used
for personal purposes then it is not a 'commercial vehicle' at that
time.
Where can I live?
If you are a UK resident (including the Isle of Man and the Channel
Islands) then we can cover you, plus you are covered when you travel
abroad for up to 90 days within any 12 month period. This covers any
repairs being carried out in the UK by repairers approved by us (or
replacement if repair is not possible).
How do I get my replacement?
We replace with a like-for-like product - ie the same - or as near as
possible at the time of replacement, if by the time of the claim your
model is no longer available. For example, if you have an iPhone 3G,
and if when you make a claim the iPhone 3G is still available on the
market then you would get an iPhone 3GS - If in this example, the
iPhone 3G is not available you will get the nearest-specification phone.
What do I need as proof of purchase?
Your receipt or invoice is all we need as proof of purchase, showing
how you got it. If it came with a contract, the documentation should
show this. If it is an item that came free with another contract item
(eg a contract mobile phone) then you will have documentation showing
the connection between the item and the contract item.
You will need to send in a copy of your proof of purchase by post, after you have ordered.
Is there a 12 month contract with this insurance?
Yes, this iPhone insurance is a 12 month contract which you can pay
yearly with a once-off credt/debit card payment today, or pay monthly
by bank Direct Debit each month - so it is up to you how you pay.
Either way you can later re-insure yourself after the 1st year. From
the moment you order your iPhone insurance here you are covered - it is
INSTANT and immediate. Both options are available here >> Click here
Can you cover Northern Ireland?
Yes we can cover Northern Ireland customers. We cannot cover Republic
of Ireland customers because we are on regulated to cover the UK.
Can you insure business iPhones?
Yes, we can insure individual consumers and/or business customers. Please note we can offer volume discounts - the
prices are already discounted - but on volume orders paying annually (not monthly) further discount is available.
Details of the
volume disounts are here.
For multiple orders, please simply complete the
iPhone insurance order process online here and use the drop down menu for the number of iPhones you have.
How do I claim if I need to?
Instantly after
order we provide you with all the claims details you need by email. In
the event of a claim you simply call us and we talk you through the
claims process. Claims are fully handled within 48 hours.
If your phone is damaged or stolen you simply fill in a form and we process your claim. If your phone is damaged, we
ask you to send this in to us. You simply courier or post your damaged phone to us as soon as
you initiate your claim, following our instructions on how to do this.
Again, everything you need to know about the claims procedure is sent to you immediately after you order. It is quick
and easy to claim.
Order now?
You can order your iPhone insurance
protection online here now
Still got questions?
Please note - we put everything you need to know on this site. Please browse the site for details - it is all here.
If after reading this site you cannot locate your answer please contact us - but remember - it
will be quicker to find it on this site here. Thanks
